Refund and Returns Policy

At Furniva, we strive to provide high-quality furniture that meets your expectations. However, we understand that sometimes returns or refunds may be necessary. The following refund and returns policy outlines our procedures and guidelines.

Return Eligibility

To be eligible for a return or refund, the following conditions must be met:

– The item must be in its original condition, with all original tags, packaging, and accessories included.
– The item must not have been used, assembled, or modified in any way.
– The return must be initiated within [insert time frame, e.g., 30 days] of delivery.

Return Procedure

To initiate a return, please follow these steps:

1. Contact our customer service team via phone, email, or chat to obtain a Return Merchandise Authorization (RMA) number.
2. Carefully package the item in its original packaging, if possible.
3. Ship the item back to us at the address provided by our customer service team.
4. Provide a tracking number for the return shipment.

Refund Policy

Refunds will be processed in the original payment method, minus any applicable restocking fees. The refund amount will be calculated based on the original purchase price, minus any discounts or promotions.

– Refunds for items returned in their original condition will be processed within [insert time frame, e.g., 5-7 business days] of receiving the returned item.
– Refunds for items returned damaged or used may be subject to a restocking fee, which will be deducted from the refund amount.

Restocking Fees

A restocking fee of [insert percentage or amount, e.g., 10% or $50] may be applied to returns that are:

– Returned damaged or used
– Returned without original packaging or accessories
– Returned after the allowed return period

Exceptions

Some items, such as custom or special orders, may not be eligible for returns or refunds. These items will be clearly marked as “Final Sale” or “Non-Returnable” on the product page.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team within [insert time frame, e.g., 3 business days] of delivery. We will provide a replacement or refund, as applicable.

Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us at:

[Insert contact information, e.g., support@furniva.com]

Last Updated:

[Insert date]

Please note that this is a sample and should be reviewed and customized according to your specific business needs and return policies.